NK
NICOLAAS K

1 reviews | Active since Oct 2020

21 Oct 2020, 11:39

Bad servise

I have recieved a letter from tsl vodacom legal on the 11 september stating my account will be update at itc as i paid them off in aug.i did n itc check on the 7 ocktober 2020 and vodacom still show i ow them monies i then whent back to tsl vodacom and vodacom them self telling them about the itc they then said i have to wait 7 days for it to be cleared.on friday vodacome called me for a new contract i said to them iam just busy i will call them as soon as i have change they said i can check on the app if i am interested in a phone and do it there I have done so this morning vodacome calls me i do not qualify for a phone as i show bad payer by them i then told them its paid of 2 months ago why wast my time then..

The problem i have here is that i paid of the account 2 months ago they are very quik to put you up as a bad payer but its a hell of a storie to remove you as soon as they get there monies you must now wait fight and struggel to cleare your name and then they take you for a fool..

Vodacom is the worst cell provider and i will in my life never ever buy from them again i have paid your monies i did not run away or left it i paid you every single cent i want my name removed from itc today

0
Replies (3)
Vodacom
Vodacom's reply21 Oct 2020, 14:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NK
NICOLAAS K's update21 Oct 2020, 15:35
Reviewer Update
I dont want consultant to call me i want my name and the ballance outstanding cleared from my itc and i wamt it today you had more then enought time so please inform me when its done
NK
NICOLAAS K's update23 Oct 2020, 22:09
Reviewer Update
Dissatisfaction is not the right word ams now you reply by telling me i must wait another 14days before my name is cleared i dont think so i will ensure that every person in my industry knows how incompatent and useless vodacome is and trust me as a depo manager in tramsport i know alot of people
And worst off all your so called agent drop the phone in my ears and you vodacome call yourself world class servise providers i will screen shot this and post it to show the world that vodacome is fast to blacklist you and there incompatent staff cannot remove or speake to consumer in a provesionale way...


No matter how difficult a consumer is consumer servise is inportant to a busnisse and YOU VODACOME DOES NOT HAVR THAT IN YOURS