LR
Lorraine R
1 reviews | Active since May 2021
14 Mar 2022, 20:49
Bad serviceSr
Our fibre has been off since Monday the 7th March. I called on the 8th to report it and the call was ended. I called again on the 9th and was told there is a general outage in the area. I called everday since then. On the 12th I was given a reference number. I was the assured that a consultant will call me. Today the 14th I was promised that the consultant will call me which I received late this afternoon and was told they can only attended to the matter on Thursday the 17th. Is this what you call a service??
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Replies (2)
Vodacom's replyOfficial
15 Mar 2022, 06:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2022, 06:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Mar 2022, 11:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply17 Mar 2022, 11:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team assisted and confirmed that your service is restored.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,