MR
Mrs. Robinson
1 reviews | Active since Feb 2022
19 Sept 2023, 13:31
Bad service/signal/no feedback
It is frustrating and pathetic that after numerous calls to Vodacom in the last 5 days that customers cannot be properly informed why there is no signal in our area. I work and live in Hunters Retreat, my colleagues, neigbors and myself have not had any reception. Our managers have also called in to complain and yet still no constructive feedback. Then i get asked what Province i am in?? Why should it matter what Province? All we want to know is when we are going to get the service we are paying for, perhaps someone can answer this question!!
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Replies (2)
Vodacom's replyOfficial
19 Sept 2023, 13:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2023, 13:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2023, 20:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2023, 20:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: *** and requested some information that will assist our Network Administrators to accurately analyse and provide solution/feedback to your problem. Kindly respond back to our mail with the information so we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Best regards,