AM
Alczaine M

1 reviews | Active since Sept 2025

01 Feb 2026, 09:48

Bad services Rude consultants

I want my cell phone number back please why do you decide to give my phone number to someone else I phone Vodacom the consultation told me the number died by me and move on to someone else I didn't have a phone at the time and didn't have money to buy one now I'm struggling with my bank account and the my other account I'm currently struggling with my Srd grant also because my disability stopped now I can even receive my 350 grant and I'm waiting to see the doctor before I can go thru with my disability application your services are very bad just consider not everyone can maintain there lifestyle with expensive phones and just to buy phones and stuff when it broke please consider people circumstances because of this I'm struggling with every now how can I update certain things when I live outside of the town on a farm where do I get money or transport money to update my things you are selfish and services are already bad very displeased with your services and consultants that even know how to talk in a proper manner to the Vodacom customers.

0
Replies (4)
Vodacom
Vodacom's reply01 Feb 2026, 12:49
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

AM
Alczaine M's update05 Feb 2026, 11:24
Reviewer Update
No one from Vodacom send me a email or try to make contact so bad bad services very disappointed in Vodacom please people don't choose Vodacom
AM
Alczaine M's update13 Feb 2026, 13:27
Reviewer Update
Vodacom made contact with me yesterday explain everything to me and about there policy if your Vodacom phone number is inactive 100 days your number will be given to someone else without your consent needed from you who are currently the owner of the number.
That is what is the worst of this policy if you go and check there are people bank information liked to the number your personal information of your different accounts link to the number which don't make sense this number i got in 2021 and July 2022 there were people still contacting me and telling me is there number and there Capitec account was still link to this number thru USSD so I had contact Capitec to block the other person that time so really is it worth it if information still slips thru from previous owners of the Vodacom numbers putting a system and policy in place that don't work efficiently is worthless so Vodacom still give you a perfect bad service.
AM
Alczaine M's update13 Feb 2026, 13:32
Reviewer Update
Link