Bad services related by vodacom,I'm disappointed and very dissatisfied in there service they render to there clients

My brother asked me to assist him with writing a review of the bad services he have recieved from vodacom,yet another day and still no progress,his name is mogammat Noor Hendricks contact number is on his application and email address is ***,he said he app**** for a online application on the 3rd January and still awaiting feed back he contacted them 3 times ,everytime he calls they say it takes usually 24/48 hours the next day they said 48/ 72 ,the next lady said 3/ 5 working days yet today is 7/8 working days ,they told me someone will contact me I havent got any calls yet up until the day I app**** for the contract ,not that I have anything holding against me that I have a bad record because I have no dept ,I'm so disappointed in there services and they dont even try to help where things are going wrong I even messaged there online chat he said ,a lady told me they didnt recieve my documents and emailed me to send it to that ***,I sent my documents I got nothing back to even say they recieved it ..she told him after he send the documents they will contact him in 3 to 5 working days ,and it's already 7 days ,I dont understand what's the hold up.if I do not approve atleast i can try a different network service he said but why are they holding it against him for so long to let him know what the problem is or atleast let him know they still busy with his application, when i called even someone said that there is no proof of a order or anything,i have so many screenshots of the chats when i asked for asistance but get told the same issue all the Time and never get a outcome,I would really appreciate it if they can assist me and let me know what the hassle is ..this is bad services for vodacom I'm a client that's intrested in purchasing from you guys