NS
Nonhlanhla S
1 reviews | Active since Apr 2015
03 Apr 2019, 09:10
bad services provider
i have a bad experience with vodacom since last month i have bought Data close to R1000 but 1gb last only for 3 days and i called for assistance and they told me they have checked there is nothing that i am subscribed to that is eating my data.but i am still experiencing same problem. i urge all vodacom user to change to other network vodacom is a no go area.i cannot spend this much on data. my number is ********** very dissappointed
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Replies (2)
Vodacom's replyOfficial
03 Apr 2019, 10:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 10:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2019, 12:57Dear Nonhlanhla,
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 12:57
Official
Dear Nonhlanhla,
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Kindly be advised that data doesn’t just disappear. It’s either being used by open applications, updates, auto video downloads or pictures. You are the owner of your device and should monitor your usage via a Data Monitoring App. There are self-help options available for you to be able to check your data bundle balance via *111# or the My Vodacom App. In most smartphones there is an option to view consumption of data. You can do the follow below to confirm what consumed your data bundle: Android Devices: Go to settings, Tap on Data Usage and the list of Apps which utilized the data will appear there. Please also have a look at the links below to help manage your data: https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old
https://myvodacom.secure.vodacom.co.za/vodacom/services/data/manage-your-data-old2
Regards,
Vodacom Consumer Website Team
Best regards,