Bad Services on reported ********** line

I have reported a ********** line *** on 25 July 2022. All necessary documents were completed and sent to ***** Dispute email address and received a non reply that my complaint will be processed within 14 days. Until now I have not received any feedback from Vodacom and been billed for the ********** line for the month of July. I have since called Vodacom's customer line was given *** number to follow up but the number is not available.

Can someone please assist. I am not willing to pay for the ********** line again and need to be refunded for the money already taken on 1 August 2022.