CB
Chanelle B

1 reviews | Active since Apr 2016

09 Oct 2018, 22:20

Bad services - new client to Vodacom

To Whom it may concern,

I took out a new contract from Vodacom Tambotie mall for my 6 year old. The gentleman who assisted me gave me false information regarding the contract I took out. Wel I requested a 1GB Top up data contract for my little one, so the gentleman informed me that I will be receiving 500mb day-time and 500MB night owl data. He said that we can go for the 2GB data Top up contract and my child will then receive 1GB day-time data and 1GB night owl data. At the 1st of October my daughter received 2GB day-time data and 2GB night owl data. I confronted the gentleman regarding the false information and all he said was sorry. Well today I received my statement and my address is completely messed up. My word, i even wrote my address down on the contract documet that I had to complete, well that's not all I gave him a proof of our property address. Realy Vodacom is this how important your clients is. The cherry on the cake was when he told me, MAM YOUR CONTRACT WAS DECLINED and afterwards said '' JUST KIDDING''. I will not go back to Vodacom Tambotie Mall in Randfontein. Regards Chanelle Barnard

0
Replies (2)
Vodacom
Vodacom's reply10 Oct 2018, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

CB
Chanelle B's update18 Oct 2018, 11:56
Reviewer Update
I still haven't received a call from Vodacom. Really the service is pathetic