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luwellen S

1 reviews | Active since Jul 2016

21 May 2020, 07:20

Bad services, high data prices from Vodacom

Very poor service received from Vodacom. Complete rip of in respects of data charges. Their sales teams are coning and *********** customers. One of their sales advisers phoned me in February this year and advised that I qualify for 5gig data monthly at a reduced price. He said that it will in fact decease the current contract fee that I was paying of R416 per month. When I got my first debit on the 25th February, the bill was R666,20. About R250 more for 5gigs of data. This continued every month, even though I phoned numerous times to cancel the data. I phoned on the 9th March, received reference *** and they advised that the data has been deactivated from my contract. This was not the case, I than had to phone 3 more times. On the 20th March at 11h15 and spoke to Zanele 4th April at 10h35, left a message on their callback system. Surprise, no one called me back. Called again on 20th May at 10h37, spoke to Shelly Mtamela in Accounts who after 15 minutes transferred me to the customer service desk. I than spoke to Queen Mgidi who told me that my data was never canceled. She will ask her team leader to cancel. Still waiting for sms to show cancellation of data. This is contracts that I took out for my son's. The number in question is ***. I will never do business with these ****** anymore!!!!

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Replies (1)
Vodacom
Vodacom's reply21 May 2020, 08:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team