Bad services fiber package

Good day. Please be advised that we went to Vodacom 2 weeks ago applying for the Vodacom fiber 24 month contract and got our router and ****le with sim on Thursday. The ****le with sim is suppose to have 100gb on it which is to keep u busy until they install the line. However we noticed that the ****le wasn't connecting and phoned their customer services on friday and got informed that the sim is wrong or they didn't activate it. They informed that they would activate the sim within 24 hours and we waited paitently and by sunday noticed it was still not activated. We phoned them again and was informed that they would esculate it again. Which I find unacceptable since this would have been already activated when we received in the first place. I called them again abit later and requested to speak to management. I was promised that the matter was escalated again and that a manager would phone me in as soon as possible that day still. Still no phone call and its monday. I phoned again and was informed that it's still not resolved and they would only be able to assist tomorrow Tuesday. My line is getting installed suposedly on Wednesday if they not lying about that as well. I very frustrated and completely unhappy with the service my ref number to the call was as follows SR***