Bad services

June 2021 i was contacted by a vodacom contractor to upgrade certain contracts on the business profile. Me and vodacom contractor agreed on certain contracts which is feesable and best for the company. 3 months later i started questioning the vodacom bill as it didnt add up as to what we agreed on 3 months ago, i actually requested the telephonic conversation as vodacom contractor informed me that my conversation with him was recored, so i wanted him to play that recording when we agreed on contract but to no avalbility, just to find out that they upgraded on the one contract a contract which was plus minus R1300 yet on that specific contract me and vodacom contractor agreed on a contract which was just over R300. I started emailing the vodacom contractor to rectify his mistake now more than a year later my vodacom account keeps showing that i am in a rears, yet the vodacom contractor told me that the finance department will credit my account. With numerous emails to vodacom and the vodacom contractor my account is still not corrected and credited. I have been battling for over a year as every month someone from vodacom will contact me about my arears account ,yet the credit is still not sorted i back and forth with emails to vodacom contractor at least twice a week and the problem is still not resolved. My business has been a vodacom client for more than 12 years and this frustrating as my business account has been cut before and business stood still yet with numerous telephonic conversations to vodacom the account is still not sorted.