VB
Virginia B
1 reviews | Active since Jul 2015
14 Jul 2020, 10:21
Bad Services Contract
I had to change my contract numbers to pre-paid to the Covid19 issue - I phoned vodacom to make arrangements re the payments etc., on Saturday 11 July 2020, i made all the conversations and confirmed that it is in process. No services since Saturday - I called Vodacom yesterday in the morning and a was confirmed by a CSA that i will have my service back by the evening - Nothing - Called this morning just for them to tell me that it will take another 3 days - i use my phone for working purposes and a little income since we not getting any salaries for the last 3 months - now i have to wait for another 3 days.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jul 2020, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2020, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
VB
Virginia B's updateReviewer Update
16 Jul 2020, 12:09I was contacted by a call centre agent re my issue yesterday, he was going to escalate this and get back to me, to no avail - (this is no the 4th day with no services) Initially the issue was scheduled for Wednesday to be re-instated - from contract to pre-paid. Still no service! Please assist urgently!
VB
Virginia B's update16 Jul 2020, 12:09
Reviewer Update
I was contacted by a call centre agent re my issue yesterday, he was going to escalate this and get back to me, to no avail - (this is no the 4th day with no services) Initially the issue was scheduled for Wednesday to be re-instated - from contract to pre-paid. Still no service! Please assist urgently!
Vodacom's replyOfficial
21 Jul 2020, 12:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and you were advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jul 2020, 12:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and you were advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,