TH
Thandazil H

1 reviews | Active since Jun 2016

03 Jun 2016, 07:47

Bad services at vodacom call centre

<p>In 24 April I re activate my sim card I fill the form and I bought 4 sim swap card which cost me R104 each. At maponya mall vodacom they email the documents and they give me reference no is EC-04WS-2RJMV8 on 26 April I phone the call centre no *** to make a follow up they told me that they don't have a documents they take the reference no and they said they will make a follow up and after I didn't get anything till I phone again on 24 may I they told me they still don't have my documents I was speaking to Lesley hr told me that his superviser he will call me back but never do that till I got any email on Friday 27 may from mbd they said I must go back to shop where I did the re activation I did that on 31 may I lady I shop she spoke to kgomotso who promise to make a follow up and phone me back within 48 hours yesterday on 2 June I phone again at *** I spoke to vuyelwa and she told me that she can't assist me with the re activation and I ask her why because I didn't the reactivation long again before that take the account to mbd. And she didn't want to assist me csn you please help me to get my no back</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2016, 09:46
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