Bad services and only promises

<p>I am a Vodacom customer for a number of years. I was phoned by online services to do a migration on my contract as I do phone a lot and use a lot of data. I was given the assurance that all will be carried over to a new package.</p> <p>I received a sms from Vodacom indicating the migration. To my surprise all data and Voice was taken away. That is a misleading fact to me.</p> <p>I phoned Vodacom customer care indicating my problem. A gentlemen assisted me and he indicated to me that he can do the following for me. </p> <p>They could not even see my 1GB incentive data anymore so that seems to be lost.</p> <p>1. Change my contract back to original.</p> <p>2. Give me an additional 500MB data per month.</p> <p>3. Change my package to 220 minutes per month without any additional cost.</p> <p>That made me happy again.</p> <p> </p> <p>A few minutes later I received a phone call again indicating that they cannot do the deal.</p> <p>What the hell...........</p> <p>How can Vodacom give deals while one is loosing on on other</p> <p>Make promises and then later phone back as if nothing is wrong saying it cannot be done.</p> <p> </p> <p>Is this a way of Vodacom by chasing their clients for more than 15 years to other companies. If this is what they want, please say yes and I will go to another company.</p>