bad services

vodacom is the worst when it comes to customer service , i qualified for the business router which was ****** the day it was installed, ive been asking for assistance for 2months now, even offered to pay for tge replacement router, but nooo they gave me a run around , told me to go but the router at any vodacom shop, while they know exaxtly that this kind of router is not sold , not even available online , only they can order it, the amount of money i used running around, lebo mzisi is the worst as she only replies to emails when you request management details, i only got managers details after a million request , now everytime a get a call that they will deliver the router , when i do a follow up i dont get answers i just get an escalation email, now i recieved a call from someone asking if i received the router they were checking if im happy with the network, meaning they dont even know if the router is delivered or not, horrible consultant vodacom has , no o e knows what they are doing now im busy paying for services i dont recieve , i was promised a call today they were doing a follow up with the team that was supposed to deliver the router , till now im waiting for a call, and i know very well that ill have to follow up then get escalated then i receive a call with no solution , worst service ever i would never recomend it to anyone