Bad Services

Firstly i have two cellphone insurances with Finrite.<br> <br> I recently bought a phone from Foschini at the glen mall under the service provider Vodacom with is insured with Finrite. the cellphone broke after a month which clearly states that the phone was faulty from start. I sent my phone in and Vodacom then advised after a week or so that the phone cannot be fixed. i had to then put in a claim which i was then told the device and documents from Vodacom needed to be sent to Finrite so that they can access the device and decide if it can be fixed or f not they will issue me with a new phone. it is now the 3rd week that i am without a phone and was told that it will take a week for them to access and make a decision which is ridiculous. a brand new phones breaks unexpectedly and cannot be fixed or replaced.<br> <br> I also did a claim for my second phone as well through Finrite which was bought through Game. i was asked to make a deposit to Finrite of a R150 for the excess fee which was done the next day 22 July. it has now gone 1 week and my device has not been collected. The consult at Finrite has advised within this 1 week on different occasions that the device will be collected but nothing.