Bad services.

I made a payment to Vodacom on the 5 February and I short paid with R266 and they suspended me I called in and it was verified that the payments were made and thy will reconnect me this was not done. I sat the whole weekend without a phone could not receive or send outcalls. I had to wait till the payments reflect. On Saturday the 6th February 2021 I sent the proof of payments to *** and then Joy Rategaana said to me at 11:00 on Saturday Morning it will take 1 hour to reconnect my phone this was not done. I spent the whole of Saturday and Sunday talking to different consultants to get my phone connected. What happened to the 7 days grace period for payments? why was my phone not reconnected. what was the problem. Why did Ismael not reconnect me as he said he will. This was a nightmare as I could not do my work and I most probably will be fired because I can only speak to Ismael again on Monday.