bad services

Good day

I am writing this email with serious concern regarding poor services that I have received from Vodacom and Blue Label Connect

On 29 March 2024 my cellphone was ******, I went to Vodacom shop on 5 April 2024 to be assisted with simswap as Vodacom customer.

The consultant at Vodacom shop told me that they are unable to assist me on their side because my Vodacom it shows on their system is contracted with the company bluelabel connect which works Edcon stores, such as Edgars. I was advised to contact the Blue label connect as for assistance regarding the simswap.

08 April 2024 I phone the company Bluelabel connect and ask them to be assisted with simswap, the consultant at BLC ask me my personal details which did provide and I was told that simcard will be active in the next 72 hours. I made follow-up after the 72 hours period to check if the sim card is active but unfortunately I was given aonther 72 hour waiting period for the sim card to be active. I have follow-up again but this time around I was told that they can’t assist me with the simswap I must contact Vodacom to assist me with this matter. And the consultant from BLC gave the contact number for Vodacom Head Office.

On 19 April 2024 I phoned Vodacom Head Office to be assisted with the simswap, the consultant at Vodacom told me that they cannot do anything on their side because my number is contracted with the company BlueLabel connect ,so I must contact them for assistance. Same day on the 19th April went directly to Vodacom Shop in Brooklyn to be assisted with the matter but i was referred to Edgars store Brooklyn which works with Blue Label connect. I went to Edgars to store and I explained my story to them and they contacted the BLC company and they gave me the phone so that I can speak with the consultant to get my personal details. The consultant told me that Vodacom will assist me with this matter.

Please advise me regarding my concern exactly who will help because now I am tired of making phone calls both Bluelabel connect and Vodacom with no success. And please bare in mind that I rely on the number for financial transactions , educational purposes as get school data allowance to write my assignments and exams.

Please assist in this regard because I heavily rely on this number for personal things. Your assistance will be highly appreciated.