MM
Mbalizethu M
1 reviews | Active since Feb 2018
27 Feb 2018, 16:06
Bad services
I'm so disappointed at the service I have been getting from vodacom I have been callin them since the 01 of February to do a reversal of and an upgrade till today my matter has not been resolved. On my debit on date i was debited for the upgrade I did. I calked again and i was told i will get a refund to my surprise over the weekend my line was closed because there said I owe them R8012.00 for the upgrade I have cancelled till today nobody know what is going on or is able to assist me with this matter. I have two ref numbers 1- ********** ********** this is for the 21 of Feb 1- ********** **********
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Replies (2)
Vodacom's replyOfficial
27 Feb 2018, 16:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2018, 16:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Mar 2018, 14:17Dear Mbalizethu Mathobela,
I do apologise for the delay in response.
I've responded to you via email with feedback.
Regards,
UW
Best regards,
Vodacom's reply12 Mar 2018, 14:17
Official
Dear Mbalizethu Mathobela,
I do apologise for the delay in response.
I've responded to you via email with feedback.
Regards,
UW
Best regards,