Bad services

Vodacom needs to stop robbing us. I recharged with R50 then bought data worth R35 but they didnt allocate the data then when I phoned their call centre the first consultant Immanuel who lacked information told me my simcard needed an update before the technicians can allocate my data. He sent me an sms & as well told me to press *141# to update my simcard. I did & received an sms stating that I should switch off my phone & yes I did then my simcard didn't work after that it just showed emergency calls even after I tried different phones. I phoned the second time another rude consultant called Puleng after giving me an attitude she then told me my simcard was damaged & I have to buy a new simcard. Now I must spend money on a simcard which was damaged because of your consultants that lack information. I want my data, airtime & my simcard