1 reviews | Active since Jun 2013
Bad services
<p>On 14 January 2017 i upgraded my current cellphone contract online, everything was successfully completed and i received my conformation email with reference number.</p> <p>Deliver according to the site would be the next day which did not happend, and on the conformation form delivery would happen through Ram courrier services in 3-5 workings days. </p> <p>On the 7th day after upgrading and not receiving my phone yet i phone vodacoms online upgrade department, they informed me the i did not upgrade. When i ask what happend the operator said it must be a computor error and the she will help me upgrade. The phone that i upgraded too is now out of stock, and i must wait untill stock is available, but when i uprgraded online there was stock. This is very bad services. I am thinking of cancelling my contract with vodacom. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Best regards,
