JE
Johan E

1 reviews | Active since Jun 2013

24 Jan 2017, 11:13

Bad services

<p>On 14 January 2017 i upgraded my current cellphone contract online, everything was successfully completed and i received my conformation email with reference number.</p> <p>Deliver according to the site would be the next day which did not happend, and on the conformation form delivery would happen through Ram courrier services in 3-5 workings days. </p> <p>On the 7th day after upgrading and not receiving my phone yet i phone vodacoms online upgrade department, they informed me the i did not upgrade. When i ask what happend the operator said it must be a computor error and the she will help me upgrade. The phone that i upgraded too is now out of stock, and i must wait untill stock is available, but when i uprgraded online there was stock. This is very bad services. I am thinking of cancelling my contract with vodacom. </p>

0
Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 12:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Jan 2017, 16:06
Official

Dear Client

I escalated the matter to the Sales Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,