TS
Thereza S

1 reviews | Active since Aug 2016

15 Aug 2016, 12:58

BAD SERVICES

<p>I have ordered a phone almost 2 weeks ago. 1st they told me that the phone is there but still waiting for the gear. Then they told me oooh sorry we sold your phone as we are still waiting for the gear. The next thing the gear is there but they sold the phone now almost a week later the phone is still not there. and everytime they tell me to phone them and ask for feedback how bad is that.... they dont even have the desency to phone me...</p> <p> </p> <p>What is going on,,,,, talking about bad sevice delivery.. I'm on the point of cancelling all my vodacom contratcts.. this networks is disappointing me these days... If you phone 082111 to lay a complaint they simply say oooh no you have to talk to the sales departement.... then hold for another 10 min and you have to key in 1 and 2 and again 1 and still no consultant...</p>

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,