BM
Bethuel M
1 reviews | Active since Jul 2019
02 Dec 2019, 20:33
BAD SERVICE/RICA
Vodacom is very bad and they don't care of their clientele. I am struggling to be assisted with RICA by 3 vodacom shops so far and can't even reach customer care using my phone
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Dec 2019, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BM
Vodacom is very bad and they don't care of their clientele. I am struggling to be assisted with RICA by 3 vodacom shops so far and can't even reach customer care using my phone.
This is the message from Vodacom after I missed a call from this number *** Vodacom-Vodafone... Dear Vodacom Customer. Your service ticket with reference number EC-1SLO-9656B has been closed. Thank you Vodacom.
How do you (Vodacom) as a service provider close a case number after one call attempt and after you kept the customer in the dark for almost a year. This is a very bad reflection for such a big entity.... VERY BAD INDEED.
Bethuel M's updateReviewer Update
05 Dec 2019, 11:46Vodacom is very bad and they don't care of their clientele. I am struggling to be assisted with RICA by 3 vodacom shops so far and can't even reach customer care using my phone.
This is the message from Vodacom after I missed a call from this number *** Vodacom-Vodafone... Dear Vodacom Customer. Your service ticket with reference number EC-1SLO-9656B has been closed. Thank you Vodacom.
How do you (Vodacom) as a service provider close a case number after one call attempt and after you kept the customer in the dark for almost a year. This is a very bad reflection for such a big entity.... VERY BAD INDEED.
BM
Bethuel M's update05 Dec 2019, 11:46
Reviewer Update
Vodacom is very bad and they don't care of their clientele. I am struggling to be assisted with RICA by 3 vodacom shops so far and can't even reach customer care using my phone.
This is the message from Vodacom after I missed a call from this number *** Vodacom-Vodafone... Dear Vodacom Customer. Your service ticket with reference number EC-1SLO-9656B has been closed. Thank you Vodacom.
How do you (Vodacom) as a service provider close a case number after one call attempt and after you kept the customer in the dark for almost a year. This is a very bad reflection for such a big entity.... VERY BAD INDEED.
Vodacom's replyOfficial
05 Dec 2019, 12:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2019, 12:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
BM
Bethuel M's updateReviewer Update
05 Dec 2019, 20:13This is all rubish by such a big Entity personnel to lie with confidence about very important issues relating to their clientele.
This is how they **** on the response to me:
Vodacom's reply:
05 Dec 2019, 12:57
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Nothing is resolved because I am still hanging with the same RICA problem for almost a year now. This network is full of nonsense...
Very bad of you Vodacom.
This is how they **** on the response to me:
Vodacom's reply:
05 Dec 2019, 12:57
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Nothing is resolved because I am still hanging with the same RICA problem for almost a year now. This network is full of nonsense...
Very bad of you Vodacom.
BM
Bethuel M's update05 Dec 2019, 20:13
Reviewer Update
This is all rubish by such a big Entity personnel to lie with confidence about very important issues relating to their clientele.
This is how they **** on the response to me:
Vodacom's reply:
05 Dec 2019, 12:57
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Nothing is resolved because I am still hanging with the same RICA problem for almost a year now. This network is full of nonsense...
Very bad of you Vodacom.
This is how they **** on the response to me:
Vodacom's reply:
05 Dec 2019, 12:57
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Nothing is resolved because I am still hanging with the same RICA problem for almost a year now. This network is full of nonsense...
Very bad of you Vodacom.
BM
Bethuel M's updateReviewer Update
05 Dec 2019, 20:17The worst part of it is that your personnel are also trained to lie with confidence. I think the best thing to do will be to leave this Vodacom network and join a network that cares for its clientele. Can anyone out there recommend a network better than this barbaric Vodacom network and its personnel...
BM
Bethuel M's update05 Dec 2019, 20:17
Reviewer Update
The worst part of it is that your personnel are also trained to lie with confidence. I think the best thing to do will be to leave this Vodacom network and join a network that cares for its clientele. Can anyone out there recommend a network better than this barbaric Vodacom network and its personnel...