Bad service/Lack of Information

Item: Vodacom
Rating: 1
Author: Matt O

Ordered online last week. Got a phone call 4/5/2018, after placing the order 4 days prior. All good with that, but the phones haven't been delivered as of yet, and I'm really upset. I've been a customer for 14 years, if not more and this is the absolute worst service I've gotten thus far.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 May 2018, 19:28

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 May 2018, 19:28

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Matt O's updateReviewer Update

10 May 2018, 13:41

Thank you for the quick reply. I've been advised to provide a reference number, but at this stage I unfortunately can't, even though you should be able to pull my details with my ID number. Just confirm my ID with a phone call, and you should be able to see the requests I've made. Thank you in advance

Matt O's update10 May 2018, 13:41

Reviewer Update