HC
Henry C

1 reviews | Active since Mar 2012

20 Dec 2017, 10:20

Bad Service/*********** Agents/No response

Good Day,

We intially asked for 12 month sim only contracts on 2 sim cards. The Agent made a mistake and made one sim 12 months and the other 24 Months.

After a whole year of tyring to resolve this issue, it still remains unresolved.

Below are the number of refence numbers linked to this complaint. It is clear that someone is not doing their job.

********** ********** 4 ********** 38 ********** 91 ********** ********** 0 ********** ********** 5 ********** ********** 62347

The lady that messed it up was lesego call made 20.12.2016

If we do not receive a response from you, we will be seeking legal assistance.

Regards Odelia **********

0
Replies (3)
Vodacom
Vodacom's reply20 Dec 2017, 10:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

HC
Henry C's update30 Dec 2017, 07:59
Reviewer Update
Where is the so called consultant? You just respond for the sake of responding. Poor service all round.
Vodacom
Vodacom's reply03 Jan 2018, 09:30
Official

Good Day Henry,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number ****767.

Regards
RO