JV
Jacques V

1 reviews | Active since Nov 2017

29 Nov 2017, 18:31

BAD SERVICE/*****

On 20 November I wrote a review on Hellopeter regarding a case of ***** and assistance from Hellopeter to solve the problem and alternatives for having to submit an affidavit, three signatures and ID nr to Vodacom before an investigation could be done (Reference hellopeter.com/vodacom reviews/*****- ********** ). i received a response from Vodacom that a consultant will contact me in due time. Due time is now 29 November 2017. No one from Vodacom has contacted. I spoke to Charles on Tu 28 November (Tel. nr. ********** 236) and according to him no complaint/investigation/reference is logged at Vodacom. The police is also investigating the case (Case nr. CAS 320/11/2017). Contact detail at station: ********** 457. Investigating officer: Sergeant KP Tigele, contact detail ********** 424/ ********** 638. This is rather pathetic service from Vodacom. In actual fact, one cannot even complain/ rate /review the service, because there is no service. Your soonest response will be much appreciated. Regards JACQUES VOSLOO

0
Replies (1)
Vodacom
Vodacom's reply30 Nov 2017, 06:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,