HB
Hanri B
1 reviews | Active since May 2020
08 May 2020, 12:54
Bad Service/False Media
I am very disappointed with Vodacom - first I have sent an email through to Customer Care, that has still not been answered after 4 days. I also wanted to purchase an offer which was advertised, and as of today it is not available - but the advert says valid until June. This is really unacceptable. I spoke to an agent, and was cut off - still no further response. Really bad service
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Replies (2)
Vodacom's replyOfficial
08 May 2020, 14:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2020, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 May 2020, 13:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your husband has been contacted and assisted by our Sales Team. Regards Consumer Website Team
Vodacom's reply14 May 2020, 13:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your husband has been contacted and assisted by our Sales Team. Regards Consumer Website Team