BAD SERVICEE

Good Day, I logged a billing query with Vodacom yesterday and the reference *** my number *** and late yesterday I received a message stating that the query has been closed and I can contact their customer service to verify, which I did today, the lady at customer service could not assist me still and said she was forwarding the query to billing however the call was transferred to legal and then I explained to the lady at legal what my call was all about and she transferred the call without saying anything. So basically my issue is still not resolved despite Vodacom confirming via sms that it is resolved I want to know who resolved what and how. I did not sign up for DATA charges as I buy my own DATA and saving money during this difficult time. I am extremely disappointed with VODACOM