ND
Natasha D
1 reviews | Active since Aug 2018
07 Nov 2023, 08:11
Bad Service/Cancellation
I have been emailing them and sending whatsapp to cancel my conttract but no luck. They can quickly phone me to upgrade but not for cancellation. I deduct money from my account but the contracted ended in Sept 2023 already.
This is really very bad service. I have emailed before and nobody is getting back to me to cancel the contract. You guys are just taking my money for a contract that was supposed to be finish already.
I am trying to call your Vodacom Cancellation email but not getting through.
I would like to cancel the below contracts that I have with Vodacom.
*** – RED 600MB 50min
*** - RED Flexi 75
I need urgent feedback with the cancellation.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Nov 2023, 10:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2023, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2023, 12:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have cancelled *** with order *** and *** with order ***, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2023, 12:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have cancelled *** with order *** and *** with order ***, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
ND
Natasha D's updateReviewer Update
07 Nov 2023, 13:13Good day
Thank you so much for your call and for assisting me with my query.
This is truly appreciated.
Kindest Regards
Natasha
Thank you so much for your call and for assisting me with my query.
This is truly appreciated.
Kindest Regards
Natasha
ND
Natasha D's update07 Nov 2023, 13:13
Reviewer Update
Good day
Thank you so much for your call and for assisting me with my query.
This is truly appreciated.
Kindest Regards
Natasha
Thank you so much for your call and for assisting me with my query.
This is truly appreciated.
Kindest Regards
Natasha
ND
Natasha D's updateReviewer Update
29 Nov 2023, 06:46Good day
Again today my account was debit but last month i spoke to one your consultants and I was guarnteed taht my contract has been cancelled. The consultant was Dean. It cost it more money today to reserve this debit order and cancel it as well.
This is really very patic service from Vodacom and i will be changing my services provided as from today
Again today my account was debit but last month i spoke to one your consultants and I was guarnteed taht my contract has been cancelled. The consultant was Dean. It cost it more money today to reserve this debit order and cancel it as well.
This is really very patic service from Vodacom and i will be changing my services provided as from today
ND
Natasha D's update29 Nov 2023, 06:46
Reviewer Update
Good day
Again today my account was debit but last month i spoke to one your consultants and I was guarnteed taht my contract has been cancelled. The consultant was Dean. It cost it more money today to reserve this debit order and cancel it as well.
This is really very patic service from Vodacom and i will be changing my services provided as from today
Again today my account was debit but last month i spoke to one your consultants and I was guarnteed taht my contract has been cancelled. The consultant was Dean. It cost it more money today to reserve this debit order and cancel it as well.
This is really very patic service from Vodacom and i will be changing my services provided as from today