Bad service/Cancel Contract

Vodacom Fiber call service is the worst service since,the reinvention of unsliced bread.On 10th April 2026 my service stopped working I immediately contacted the call center and a representative gave me a reference.

On the 11/04/2026 I spoke to another representative Baditsi Mvelase,who was very rude and unprofessional she was very dismissive and **** to me telling me I needed to send the black box S/N which was not the case.

On the 12/042026 I again called Vodacom doing another follow up this is dispute the fact that Vodacom has a turnaround of 48hrs,I was then contacted by Vumatel on the 13/04/2026 advising that they would like to come check on the router on the 14/042026.

Technician came and he found the fault is on the main box up the road from my house.

On the 25/04/2026 again the network stopped working and I then contacted Vodacom. A technician was dispatched on the 27/04/2026 and he showed me that the main box is damaged and it will keep ON going this to me until Vodacom replaced the whole box cause cables are lying around damage.

I need this fiber line cancelled as I cannot work like this am using fiber for business and security system.