1 reviews | Active since Jun 2011
Bad service, wrong account
Two weeks ago I app**** for a 5 Gig + 5 Gig Night Owl wi-fi contract at Vodacom Cape Gate. After a lot of drama of visiting the store (twice) and phoning the 111 helpline I eventually got my modem (not the one I wanted) and got my wi-fi up and running after 3 days. Two days ago I discovered I am on a Top Up contract and NOT the contract I wanted. In the process I've wasted almost all my data updating software, thinking I'm using Night Owl data.<br> Yesterday I went back to the store where I was told I have to wait 3 months before they can migrate me to the correct contract. After explaining that it was their mistake, the attitude was \Meh. Nothing we can do. Come back in 3 months".<br> So now I stuck with the wrong contract for 3 months because of total incompetence and a total unwillingness to supply decent service. Phoning 111 is useless"
Your query has been attended to and feedback provided.
Regards,
Cassandra
Best regards,
Your query has been attended to and feedback provided.
Regards,
Cassandra
Best regards,
