JG
Jaco G

1 reviews | Active since Jun 2011

18 Jun 2015, 12:11

Bad service, wrong account

Two weeks ago I app**** for a 5 Gig + 5 Gig Night Owl wi-fi contract at Vodacom Cape Gate. After a lot of drama of visiting the store (twice) and phoning the 111 helpline I eventually got my modem (not the one I wanted) and got my wi-fi up and running after 3 days. Two days ago I discovered I am on a Top Up contract and NOT the contract I wanted. In the process I've wasted almost all my data updating software, thinking I'm using Night Owl data.<br> Yesterday I went back to the store where I was told I have to wait 3 months before they can migrate me to the correct contract. After explaining that it was their mistake, the attitude was \Meh. Nothing we can do. Come back in 3 months".<br> So now I stuck with the wrong contract for 3 months because of total incompetence and a total unwillingness to supply decent service. Phoning 111 is useless"

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2015, 15:09
Official
Hello capman138,


Your query has been attended to and feedback provided.

Regards,

Cassandra

Best regards,