1 reviews | Active since Jan 2017

24 Jul 2019, 15:04

BAD SERVICE & WORST SERVICE AT VODACOM CENTURION MALL

Vodacom doesn't really care about their customers. I have been trying to contact their call centre on 135 number, instead i have been referred to TOBI who can't assist with anything. I'm struggling to get through to their agents. Yesterday i visited Vodacom in Centurion Mall the service i got there was even worse as the technician i was send to was very rude to me, he failed to assist me, i ended leaving the store and i was very disappointed at the way he was treating me. He was shouting at me instead of assisting me. I have a serious problem that needed to be resolved by Vodacom but i am not getting any assistance from Vodacom. For the past weeks i have bought 2x 1GB Data that expires midnight, my problem is that they expire without even using them because when i try to connect on internet i struggle, The settings on my phone are correct, everytime when i connect to Mobile data and try to logon to my emails, i receive the message that says" Data not connected" its really frustrating as i spend money to purchase those Data's but ended up not using them. Can someone at Vodacom please assist? and can i also get my unused data back.

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2019, 16:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team