Bad service, worse upgrade system

<p>I have been a vodacom client for +- 13. I have never received such bad service and problems with an upgrade. On the 7th of January I did an upgrade on my current contract. I asked for a Samsung S7 flat. The consultant was friendly and helpful. On the 11th I called to find out where my phone is, the consultant said the upgrade was never done. When I asked if he can assist me he said his system was off, I must phone back later. After struggling over 3hours for someone to assist me the upgrade was done. That Friday the 13 I called again as I still don't have my phone. The consultant said the problem was with Ram courier and blamed them. I gave him a additional adres for delivery to make it easier for the courier. The 20th I phoned once more as I still don't have the phone. On that day I phoned 16 times and everytime I was told a new story, from the phone was lost, to the phone is out of stock, and all of a sudden discontinued.... I am still waiting for 2teamleaders or supervisors to call me back as promised about this. I did the upgrade again that evening with the only consultant that seems to know what's going on in vodacom. On Monday I received the confirmation call and was promised my phone by the next day, well today the 25th I still don't have the phone, I phoned once more and was told the confirmation was never put through so if I am lucky I will have my phone by next week. So the problems starts again. Can someone in management please tell me the truth about my upgrade and why you appoint *********** people? At this stage I feel like canceling everything and move to a service provider that will treat me like a loyal customer and not a number.</p>