Bad Service Wonderpark vodacom

We made an application at 10:00 in the morning. we wanted a contract phone of 2x iphone15 that was on special black Friday. We submitted all documents required and after few minutes she told us she needs to check our documents manual to check if we do qualify or not ,then she told us we need to wait up to 4 hours , which our 4 hours ended at 14:00 , she said we can go home she will call us and she will do the follow up then she will give us an update . She didn't call us we went there again she around 16:30 we waited there until 17:30 then she made a call then they said they haven't attended to our documents they are still busy with another application they'll attend to ours after 20 minutes then when it was time for us to be helped the ladyvtold us they are already closed at the credit department they close at 6pm. I really needed a phone and this is so frustrating.