ER
Eloise R

1 reviews | Active since Oct 2017

10 Oct 2017, 12:07

Bad Service with Vodacom Online Service

From the very start I got bad service from the online shopping right through to the customer service department that I phoned. Will never do my upgrade again online. If I could do it over I would rather go to the Vodacom store. And I will advise everyone else to do so as well!!!

0
Replies (3)
Vodacom
Vodacom's reply10 Oct 2017, 12:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2017, 16:29
Official

Dear Eloise

Trust that you re well.

Kindly be advised i have tried to make contact with you via telephone.

Kind Regards,

HS

Vodacom
Vodacom's reply12 Oct 2017, 11:39
Official

Dear Eloise

Trust that you well.

As per our telephone conversation, kindly be advised that the issue has been resolved.

Kind Regards,

Hafiza