SM
Shakes M
1 reviews | Active since Sept 2019
24 Oct 2019, 16:39
Bad Service with Vodacom Business.
I got a small business which is growing fast and rely on the network to operate. But with Vodacom it was very difficult to grow. Vodacom refused to let our business to grow by declining to give us sim cards for us to to grow. The communication we received was Vodacom want us to grow first. As a black business we realized we were suppressed so we do not grow as small black business. The call center Ladies refused to escalate our matter to management. Bad service we received. We had to move our services to the other service provide which helped us with what we needed. Magdalene and Faith told us management are not available to talk to us. Bad service.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
25 Oct 2019, 07:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2019, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Nov 2019, 09:17Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2019, 09:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
