Bad service with VODACOM

I have cancelled my 2 year contract from Vodacom beginning of February 2021 via telephone. I have asked for an confirmation email and did not receive anything back. They did not reply on any other emails I have send to their costumer care line and email. They did not take any premiums for April 2021 and suddenly today they took 2 premiums. How crazy is that. I mean you as the client must do the cancellation on your own as where the branches will not help you. You phone you ask for confirmation nobody is doing anything and yet the premiums is going of. BAD SERVICE!!!!! After this I will never do business with Vodacom ever again. And really I had the best time with them, but now I as the client needs to struggle around after I HAVE CANCELLED my contract for 2 years with them.

The number I've phoned was *** and I did not even get a reference number after the call. The lady I have spoken to assure me they will send an confirmation email. Nothing happened.