Bad Service with upgrade.

I have done two online upgrade orders with Vodacom and I am extremely dissatisfied how these two orders were handled.

1. Firstly the orders was never confirmed by a sales consultant, after it was completed online .

2. As per their catalogue the Apple Airpods is available as a value add to the IPhone I ordered, but I never had the option to make the selection.

3. As per the guidelines the order should have been shipped the next working day. When it did not happen, I realised I had to change the delivery address.

4. When I phoned in to make enquiries and to confirm the delivery address, I was told that the order was already shipped an cannot be changed.

5. When I eventually managed to meet the delivery, I found that the goods were shipped with the wrong ID nr and could therefore not be delivered. I was told that the goods would have to be returned to correct the error Vodacom made and I have to wait until the following week for them to correct their error.

6. Not only have the delivery now been delayed, but also my time was wasted in trying to sort out the mess with the delivery. The delivery is still not confirmed.

7. This is not the first time I had problems with an online upgrade order., The previous order is still not sorted out. It took me more than a month to get to a point where a delivery was made, but not with the desired package deal. After 3 months, the deal is still not sorted to the level that I want, I will now try to resolve it at a Vodacom shop, as I do not see that it could be resolved otherwise,.