Bad Service with Refund

On 7th Nov accidentally paid to much on my account (R 8000 instead of R 800). Immediately contacted Vodacom Helpline and spoke to Nonhlanhla. Send proof of wrong EFT and Proof of Bank Account to her. She said it will take 3 days to resolve.

Get SMS with service request number S5-JW330-OYRU3 . On 11th November get SMS that case has been resolved and closed. No refunds received.

Phone Nonhlanhla again and she said it will take 7 to 14 days to reflect.

On 26 Nov nothing yet. Phone helpline and talk to Kgaliso. He said he will contact Nonhlanhla to phone me. Nothing. On 30 Nov nothing yet. Phone helpline and talk to Thsego. He said he will contact Nonhlanhla to phone me on 1 Dec. Nothing. On 1 Dec nothing yet. Phone helpline and talk to Refiloe. He said he will contact Nonhlanhla to phone me on 1 Dec. Nothing.

It is now the 2 December. No Refunds. No call backs. No emails. Nothing. Will forward this situation to my lawyers and also lay a complaint at the Consumer Goods and Services Ombud.