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annemarie.vn annemarie.vn

1 reviews | Active since Dec 2016

29 Dec 2016, 16:42

Bad service with premature cancellation of my contract

<p>My contract expires March 2017 and I decided to move to Cell C where I could get a better deal. I received a quote for cancellation and paid the required amount into the relevant acc on 14 Dec. I was informed that it will take 24h to transfer the no to a pre-paid contract in order for CellC to use the number. After daily calls and emails to 2 supervisors at Vodacom this is still not processed. When trying to follow up agsin today I was informed that I have exceeded my allowed calls to them for the month. I will not be surprised if I will be billed again at the end of this month!</p>

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Replies (4)
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annemarie.vn annemarie.vn's update29 Dec 2016, 17:10
Reviewer Update

I received a response from you requesting more information, but cannot excess the response in order to reply. Please assist

Vodacom
Vodacom's reply30 Dec 2016, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Dec 2016, 10:39
Official

Good Day Mrs Anne-marie van Niekerk

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support

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annemarie.vn annemarie.vn's update30 Dec 2016, 10:43
Reviewer Update

Kulsoem,

Thank you for the call and for resolving this matter for me.

Regards,

Anne-marie