NS
Nadia S
1 reviews | Active since May 2019
13 May 2019, 15:48
Bad service with no response
We are fighting with Vodacom since December 2018 and as at today have not received a response from customer care, accounts or escalations dept. We are being billed incorrectly each month and nobody is sorting out the problem. I have even sent through invoices which I had hand written on to explain what needs to change but no response. This is really very frustrating when u have 5 contracts with Vodacom.
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Replies (2)
Vodacom's replyOfficial
13 May 2019, 16:07 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2019, 16:07
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 May 2019, 17:40Dear Nadia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Center on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Center on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 May 2019, 17:40
Official
Dear Nadia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Center on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you on numerous attempts and there was no answer. Should you still require assistance with your query, please contact our Call Center on 082 135 (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team