BAD SERVICE WITH NO CUSTOMER SUPPORT

I cancelled my vodacom contract in November 2019 via the customer care helpline after sending emails to customer care did not respond.

I have received and am still paying for a line rental each month even though I am now prepaid.

When calling customer care there is no option to speak to an operator or the message is that prepaid customers cannot be helped.

I called sales after which a consultant answers, puts me through to cancellations and i get the same message that a prepaid number cannot be helped.

WHY IS A PREPAID CUSTOMER BEING BILLED A MONTHLY LINE RENTAL AND WHY CANNOT I NOT ACCESS YOUR CUSTOMER CARE VIA TELEPHONE.

I WANT TO BE REIMBURSED FOR THE PAST 3 MONTHS LINE RENTAL THAT I HAVE BEEN BILLED AND DEDUCTED VIA MY BANK ACCOUNT.