BAD SERVICE WITH ACCOUNTS DEPT to settle account

REFERENCE NO EC-0WYN-13SYCL, ACCOUNT NO ***9-4, CELL NO *** STATEMENT DATE 3/3/2015. <br> I can not begin to explain the frustration I experienced when trying to solve a problem that is already been classified as *****. I received a SMS from vodacom's Adnaan van Heerden on 11 March 2015 telling me that the ***** case has been finalized and my account will be credited. When I drew my account that was dated 3 March 2015 I noticed that I am due to pay an amount of R8279.89 as my regular account amount is only about R1852. I have spend hours being transferred from call centre to call centre, they will transfer me to the accounts department ***, just to end up at the same call centre. Forget to get to the legal department or accounts. Impossible. This is a rotten organization with no pride in any thing. Can any body at Vodacom explain to me why I must pay R8279.89 and why must I remain a Vodacom client after 16 years being one.