1 reviews | Active since Mar 2017

08 Mar 2017, 10:49

Bad service Windermere

<p>We have had bad service from Vodacom in Windermere Centre from the beginning. First was given incorrect sim card and had to go back again. Then LG G5 se handset froze and because happened on the weekend could not be replaced straight away. Only received a new handset on the tuesday but not same colour. Then had to still get CLI etc activated (whihc was obviously not automatically done) to be told the account is in arrears and will not be activated - brand new contract? Amazingly the porting of the number happened very quickly but everything else has been a nightmare. This is also not the first time had problems with the same sales lady at Vodacom so will definitely not be going back there again in a hurry!</p>

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Replies (2)
Vodacom
Vodacom's reply08 Mar 2017, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Apr 2017, 09:42
Official

Good Day Hayley Ann Munro

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
KH
Vodacom Escalations Support

Best regards,