Bad Service while on a VIP Package

On Monday my wife was ****** and her phone has been ******, We Blocked the sim and went into the North Gate store and spoke to Calvin and Chad to do a sim swap and an upgrade, Its now been 4 days and her phone is still not working, i have been on the phone with Katlego from Vodacom who has been trying to assist with no answers. They say that there is a problem with the system when unblocking the number ( 4 days to have this done and no answer ) i am in awe of the bad service that we have received from vodacom, My wife is on the VIP package and this is the service she has received, her number is ********** 720 which is not working, You can call me on ********** 233