Bad Service...whats up with vodacom?

<p>My 4 month old Samsung S4 screen went black. Handed phone in for repairs at Vodacom Tygervalley on 21 April 2016. They sms me on 3 May to pick up phone. On arrival 5 May I inspected my phone and found damage on the back. I refused to take my phone and insisted that they check on the hand in slip there was no damage on the back. Lady said that she cant do anything and called the manager. Manager said he will give me feedback within 24 hours. I phoned on 11 May to find out where my phone is....placed on hold 3 times....no sound or music for over 20 minutes. Still no feedback. Today is 16 May 2016. Where is my phone Vodacom? Worst customer service ever! 11 days later. Wow!</p>