1 reviews | Active since Nov 2016
Bad service - Vodacom shop - The Glen
<p>Visited this shop on Sunday 20 November to talk about an upgrade to my flexi-55 contract. Lady said I could get a Huawei Y3 Lite as part of the deal, unfortunately none in stock. Took down my details and said should have something by coming Wednesday and would call me. No response to date, not even a curtesy call.</p> <p>Popped in again on 29th or 30th November, person I spoke to not there but recognised another lady from my first visit. She stated no problems she would get original contact person to call me. Even after this still no call made to me.</p> <p>As a client for a number of years it would be great to be kept up to date if there are problems. They are quick enough to take their money from your bank a/c every month.</p> <p> </p> <p>All I want to do is upgrade/renew my contract and obtain a new phone as part of the deal.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
Got a response call. Thanks.
Got a response call. Thanks.
