Bad Service Vodacom Secunda Mall

On 17 May 2021 at about 12h10 i reported one of my phones lost at Vodacom customer help line 082135.They gave me a ref number to say it was done. On 18 May 2021 i went to the Vodacom outlet in the Secunda Mall just to get a quotation to replace the lost phone, there i was assisted by a Mr Ntuli, he asked me for the telephone number and have it to him, while i was sitting there my phone that i use now suddenly said, NOT REGISTERDED TO NETWORK. i asked Mr Ntuli if he did anything to this phone and he rep**** no, he did not do anything, i told him that my current phone is now not working, he then told me that Vodacom blocked this phone on the 17th of May 2021, he then requested me to go and get an afidavit from the police station so he can unblock my correct phone for me and block the lost phone. When i phoned Vodacom customer care again to tell them what is going on now they said that Mr Ntuli blocked the wrong phone and that i must go back to fix the problem, i then went back and asked to speak to the Manager. A lady by the name of Clara Smit then assisted me with a very rude manner and telling me that her staff does not make that kind of mistakes. When i told her what happened she got very upset and angry with me and said that they did not make the mistake, but again i called customer care and the lady who assisted me there, in a very friendly manner told me that the first EIMI no ending with 6689 was reported by me on 17 May 2021 at 12h11. Then EIMI no ending was reprted on 18 May 2021 at 11h02,this morning by Mr Ntuli at Vodacom Secunda,now who was in the wrong here?? i just wanted a quotation to replace the lost phone and now this!!! Now i must wait 7 days before i can use my phone again, this was not the kind of service i expected from Vodacom Secunda Mall, Clara Smit. I need to use my phone and can not wait 7 days to do my work, can this be resolved ASAP. i will also not recomend Vodacom at all to friends or family,from my 20 years with Vodacom this was a very bad experience for me and want to move to another service provider, Really bad service for a so called Manager at the Secunda Vodacom shop.