FO
Freda O

1 reviews | Active since Jun 2019

06 Jun 2019, 17:20

Bad service vodacom, sales person just wanted commision for and dont worry about the customer.

To whom it may concern.

My name is Freda October, i live in a local area. I was ****** on Monday morning by two guys luckly i grabbed my cell phone when it fell. I then went to the promenade vodacom branch to report a case regarding my incident because my phone is insured. I was then helped by a sales person named Dillon , he convinced me to take a better phone which then was expensive but told him i just needed an ordinary phone but he insisted to me on taking that phone. I was declined three times in a row while he was doing an application for the expensive huwaii P20 which i cudnt afford. He Dillon then send the application once more and it was accepted . He didnt explain much and still convinced me to take the phone i then signed the contract while he was minipulating me on taking the phone. All i wanted was a ordinary phone to do my daily calls, but didnt succeed on vodacom's behalf.

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Replies (2)
Vodacom
Vodacom's reply07 Jun 2019, 19:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Jun 2019, 12:05
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team