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nic J van Rensburg
1 reviews | Active since Apr 2021
17 Jul 2023, 11:49
Bad service - Vodacom SA.
*** My account was in arrears, i was told when i make the payment and email them the proof they will reinstate my service within 2 hours. That was done on 13 july, i send numerous mails with no responce, up until now (17 july @ 11:47) still no reply or connection of my service..... Fast to disconnect, but taake their time to reconnect...... Then i must pay a reconnection free.... THIS IS NOT ACCEPTABLE....
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Vodacom's replyOfficial
17 Jul 2023, 12:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jul 2023, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team